Paintbox London Limited is registered in England & Wales under the Company Number 7379538 and its registered office address is 205 Hackney Rd London E2 8JL
We are committed to respecting your privacy and to protecting your personal data. Furthermore, we fully endorse and will adhere to all UK data protection legislation including the principles of the UK Data Protection Act 1998, any subsequent amendments thereto and all legislation implementing the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”).
In particular we will comply with our legal obligations to keep personal data up to date, to store and destroy it securely, to not collect or retain excessive amounts of data, to use reasonable measures to protect personal data from loss, misuse, unauthorised access and disclosure and to ensure that appropriate technical measures are in place to protect personal data.
By using our website and any of our services and by providing us with any personal data, you are consenting to the use of that information as set out in this policy. Please do not give us any information if you do not want it to be used in this way.
Please note that if you do not provide certain requested information we may be unable to provide certain of our services to you.
You provide us with information when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
We collect information about you when you engage with us in person, on the phone, by email or online when you visit, use and interact with our website, social media channels, customer surveys and/or offers. Information may be collected via cookies and similar technologies as detailed below.
We may also collect information about you from reputable third parties that operate in accordance with UK data protection legislation or other public sources, if this is permitted by law, such as analytics providers.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Pixel tags and web beacons are tiny graphic images embedded in a web page or in emails to achieve similar purposes as those described above. For example, web beacons can be used to see which email messages are opened or forwarded to enable a better understanding of which types of email messages customers are interested in and to help improve communication with customers.
For a full list of our current cookies, please see Cookies used on our website below.
By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled.
For more information about cookies, we recommend visiting the Information Commissioner’s Office (ICO) Website where you can find the latest information, guidelines and advice.
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website.
To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
In addition, we recommend that you check your privacy settings on any site which requires you to register or login, and that you never save your passwords.
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content.
Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority for Google and more information about this can be found on Google’s Analytics Data Safeguarding page.
Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics.
No personal information is collected by Google Analytics.
Our website has our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website.
This site uses the common representation of fonts and icons, called Web Fonts and SVGs provided by Fonticons, Inc. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. To do this, the browser you are using must connect to the Fonticons, Inc. servers. This will give Fonticons, Inc. notice that your website has been accessed through your IP address. The use of web fonts is in the interest of a uniform and attractive presentation of our website.
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
We recognise that your information is valuable and will take all reasonable measures to protect your information while it is in our care.
Your personal data may be transferred to:
We use reasonable technical, administrative and physical controls to safeguard your personal data from unlawful use and unauthorised disclosure. For example, we store your personal data on secure servers. In all cases we will ensure that any access or transfer of your personal data is compliant with UK data protection law.
Where we use third parties to provide elements of our service and/or to process data on our behalf they are bound by law or contract to protect your personal data and only use it in accordance with our instructions. We only allow third parties to handle your personal data on the understanding that they will keep the information confidential.
If one of our service providers (e.g. a mailing service) needs to transfer your personal data outside of the European Economic Area (“EEA”) then we will ensure a data protection level equal to the one in the EEA or we will obtain your consent to the transfer.
Other staff employed by Paintbox London who are engaged in providing you with our services, making appointments or are involved in record management may have access to your records. Any personnel who have access to personal and/or confidential information are subject to our confidentiality obligations.
If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and other online problems you can visit Get Safe Online, which is supported by HM Government and leading businesses.
When you contact us, we may keep a record of your communication to help solve any issues that you might be facing. Your information may be retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirement.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you use or follow these links or buttons to any of these third party sites, please be aware that they have their own cookies and privacy policies, which we recommend you read. We do not control these other sites and we cannot be responsible for the content of these sites or for protection of any information you provide to other sites. You should be cautious when entering personal data online.
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights.You have a number of legal rights under applicable data protection legislation in relation to the personal data that we hold about you. Under data protection law, these include:
In the event that Paintbox London refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Paintbox London can confirm what information it holds about you and how it is processed.
You can exercise your rights by contacting us by email or by post. Please note that we usually act on requests and provide information free of charge. We may however be entitled to refuse to act on a request and we may charge a reasonable fee in relation to our administrative costs if the request is baseless, excessive or repeated.
We will respond to you as soon as we can. This will generally be within 28 days from the date we receive your request but if your request is going to take longer to deal with we will let you know.
You can also complain to the Information Commissioner's Office if you are unhappy with how we have used your data. Further information can be found on the Information Commissioner’s Office (ICO) Website
We may change this policy from time to time. Changes may be made when our business practices change or when data privacy laws are updated You should check this page from time to time to ensure that you are happy with any changes.
This policy was last updated on the 13 December 2018
By email: firstname.lastname@example.org
By post: Paintbox London, 205 Hackney Rd London E2 8JL